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Iowa Workforce Development Criticized

NEWTON, Iowa (AP) -- The Newton Public Library is pulling the plug on a computer kiosk that was installed after the state closed more than 50 unemployment offices two years ago.

Newton Public Library Director Sue Padilla says that the Iowa Workforce Development kiosk doesn't work.

Padilla says the software is ineffective and there was no training or even a manual provided. She also says other librarians she's talked to say they have the same problems with the kiosks.

Iowa Workforce Development spokeswoman Kerry Koonce disputes that the software is ineffective, saying 75 percent of the state unemployment claims are already filed online.

The department says more libraries are still signing up to be access points. There are 965 kiosks set up around the state.

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